Refund policy

Return Policy

At Kera Herb, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

Returns

  • You may return your items within 7 days of receiving them.
  • To initiate a return, please contact our customer service team at keraherb@gmail.com with your order number and the reason for the return.
  • We offer free return shipping. We will provide you with a prepaid return label to send back your items.
  • Returned items must be in their original packaging, unused, and in the same condition as received.



Exchanges

If you would like to exchange an item, please contact us to arrange the exchange.
Exchanges are subject to availability.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as raw food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at keraherb@gmail.com.



Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [customer_service@keraherb.com](mailto:customer_service@keraherb.com).